eCommerce Solutions — InterWeave SmartIntegration Platform

SmartIntegration Gateway

eCommerce
Integrated with
your CRM.

B2B · B2G · Enterprise · SMB — in every industry.

The InterWeave eCommerce Gateway synchronizes eCommerce inventory, sales, customer, and billing information with your CRM and Financial Accounting Applications — innovative, secure, and integrated.

A powerful yet easy-to-use configurable Integration Solution that automates the transfer of data between your eCommerce stores, financial applications, databases, and CRM — 24 hours a day, 7 days a week.

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44+

eCommerce providers

24/7

Automated data transfer

↺

Real-time or batch sync

eCommerce Gateway — automated order flow

01 Customer places order on eCommerce store Real-time

02 InterWeave retrieves order → validates & transforms data Automated

03 Order, customer, and billing data synced to CRM CRM sync

04 Inventory updated in ERP / financial application Automated

05 Invoice generated → sales team notified in real time Instant

Supported eCommerce platforms

Shopify

Cloud SaaS

Magento

Adobe Commerce

WooCommerce

WordPress

BigCommerce

Cloud SaaS

Amazon

Marketplace

+ 39 more

All providers

44+

eCommerce providers integrated

24/7

Always-on automated data transfer

360°

Customer view in your CRM

Manual order entry required

360-degree customer view

A 360-degree view of your customers — inside your CRM.

Integrating your CRM with your eCommerce platform provides several immediate benefits. Integration collects data on all up-to-date customer information and tracks the customer's journey — providing you a 360-degree view of your customer actions across every sales channel.

You can now make informed decisions about which products to restock and which to discontinue, and create campaigns to promote slow-moving inventory or adjust inventory levels for a new product launch. Sales teams now have better visibility over their sales pipelines, and inventory teams can share turnover data with marketing to drive campaigns.

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Increase Customer Retention

Know your customers' purchase history, preferences, and behaviour across online and offline channels — enabling personalised retention campaigns that keep them coming back.

Understand Your Customers Better

Track each customer's journey through the sales funnel — from first visit to repeat purchase — with complete transaction history in your CRM, updated in real time.

Personalise Customer Experiences

Arm your sales and marketing teams with complete eCommerce data — purchase frequency, average order value, product preferences — to deliver targeted, relevant experiences.

Better Inventory Planning & Forecasting

Share real-time inventory turnover data with marketing and operations — enabling data-driven decisions about restocking, promotions, and product launches without spreadsheets.

Better Sales Pipeline Visibility

Sales teams see eCommerce orders, abandoned carts, and customer activity in their CRM pipeline — giving them the context they need to close, upsell, and retain without switching systems.

Gateway capabilities

A solution that works as hard as you do.

InterWeave provides the data structure, workflow, and complex processing logic necessary to ensure fast, reliable, and secure transmission of eCommerce transaction data to your CRM — 24 hours a day, 7 days a week.

// Real-time & Batch Transfer

Orders placed through your online sales channels are retrieved and transferred to your CRM and financial application in real-time or batch — configurable to match your operational rhythm, 24/7.

// Inventory Synchronisation

Inventory levels sync between your eCommerce store, CRM, and ERP in real time — preventing overselling, enabling accurate ATP (Available to Promise) commitments, and keeping warehouse data current.

// Customer Data Unification

Customer records from your eCommerce platform sync to your CRM — including contact details, billing/shipping addresses, and purchase history — creating a single unified customer profile.

// Billing & Financial Sync

Sales, billing, and payment information from eCommerce orders automatically sync to your financial accounting application — posting invoices, updating AR, and reconciling payments without manual entry.

// Multi-Store Support

Manage multiple eCommerce storefronts, brands, or regional stores through a single InterWeave integration — with configurable routing rules that direct each store's orders to the correct CRM entity.

// PCI-DSS & HIPAA Secure

All eCommerce transaction data is transmitted through Rackspace Managed Hosting — PCI-DSS and HIPAA compliant, with a 100% uptime guarantee and full audit trails for every data transfer.

Configuration & automation

Deeply configurable. Unique to your business.

Configuring the integration flow from your eCommerce platform to your CRM involves several critical considerations. In-depth configuration options are tailored to your individual business processes and workflows — making your Solution unique to your requirements.

Binding Define how eCommerce customers and orders are matched to existing CRM records — preventing duplicate accounts and contacts through configurable binding criteria.

Contacts Configure primary contact handling — whether the billing contact, shipping contact, or account owner drives the CRM record, with parent-child hierarchy management.

Hierarchy Define parent-child account relationships — mapping eCommerce organizational structures (e.g., corporate accounts with multiple buyers) to your CRM's account hierarchy.

Sync Ops Configure which sync operations run (create, update, delete) per object type — with directional controls for each: eCommerce → CRM, CRM → eCommerce, or bidirectional.

Shipping Map shipping and billing address fields, carrier data, tracking numbers, and fulfilment status between your eCommerce platform and CRM order records.

Custom Map Custom field mapping for any eCommerce platform's proprietary fields — including product attributes, custom order metadata, and store-specific data not covered by standard mappings.

// Automated Processing

InterWeave automates the transfer of eCommerce transactions 7 days a week, 24 hours a day. No manual intervention required — orders flow from store to CRM to financial application automatically.

// Real-time or Batch

Choose real-time sync for instant CRM visibility of new orders, or batch sync at configurable intervals for high-volume stores that process thousands of orders per hour.

// No-Code Configuration

All mapping, binding criteria, hierarchy rules, and sync operations are configured through the InterWeave SmartMap console — no coding, no custom scripts, no developer required.

// Start-up to Enterprise

Whether you're a single-store startup or a multi-brand enterprise, choose the configuration model that fits — and modify it at any time as your eCommerce operation grows and changes.

CRM analytics & dashboards

Your CRM dashboards updated in real time.

Real-time information provided to your CRM tracks all of your key business metrics via elegant dashboards — with all displayed data available in detailed, exportable reports. Included are key metrics such as MRR, Churn, LTV, AR, and cash collected — the lifeline for any subscription-based or eCommerce business.

InterWeave resides at ISP Rackspace Managed Hosting — industry compliant with HIPAA and PCI-DSS — providing a 100% uptime guarantee for always-on eCommerce data synchronisation.

MRR

Monthly Recurring Revenue

Churn

Subscription Churn Rate

LTV

Customer Lifetime Value

Accounts Receivable

Cash

Cash Collected

Reports

Exportable all metrics

Orders today

142

↑ +18% vs yesterday

Revenue today

$28.4k

↑ +22% vs yesterday

Inventory sync1,847 items

Orders synced to CRM100%

Invoices auto-generated142 of 142

Live order stream

Acme Corp — 4x Widget Pro
Shopify · synced to Creatio · 2m ago

$1,240

BrightStar — 12x Bulk Pack
WooCommerce · processing · 5m ago

$3,600

Meridian Health — 2x Premium Kit
Magento · shipped · 11m ago

$890

Global Parts Inc — Bulk order
BigCommerce · synced · 18m ago

$7,200

eCommerce providers

Integration with over 44 eCommerce providers and counting.

Connecting an eCommerce platform to a CRM is difficult and typically beyond the expertise and technical resources of most businesses. The InterWeave eCommerce Gateway makes it easy — no coding, no middleware, no custom connectors.

Major eCommerce Platforms

Shopify

Adobe Commerce (Magento)

WooCommerce

BigCommerce

Squarespace

Wix eCommerce

Weebly

Zoho Commerce

CoreCommerce

Square Online

Marketplaces & Specialist Platforms

Amazon

eBay

Ecwid

BigCartel

Volusion

X-Cart

Zyro

BlueHost eCommerce

VentriaLive

+ many more

Common use cases

Real eCommerce problems.
Real solutions.

InterWeave eCommerce Integration solves the most common data-gap challenges facing B2B and B2C businesses selling online today.

B2B eCommerce

eCommerce Orders → CRM + ERP

B2B orders placed on Shopify or Magento automatically create Sales Orders in Sage 100 or MS Dynamics, update the CRM account record, and generate an AR invoice — without any manual re-entry by the sales or finance team.

Inventory

Inventory Sync Across All Channels

On-hand quantities sync between your ERP, your eCommerce store, and your CRM in real time — so sales reps always quote accurate availability, eCommerce shows correct stock levels, and warehouse data never falls behind.

Customer Journey

360° Customer View from First Visit

Every eCommerce interaction — browse, cart abandon, purchase, return — flows into your CRM customer record. Sales and marketing teams see the complete online journey alongside offline touchpoints for true 360° visibility.

Multi-Store

Multiple Stores → Single CRM

Operate multiple eCommerce storefronts — different brands, regions, or channels — and route all orders, customers, and inventory data into a single CRM with configurable entity mapping and store-level business rules.

Security & compliance

🔒

PCI-DSS Compliant

All eCommerce payment data transmitted through Rackspace Managed Hosting — fully PCI-DSS certified, keeping transaction data in a governed, compliant environment.

🏥

HIPAA Certified Hosting

Rackspace Managed Hosting provides HIPAA compliance — enabling InterWeave to serve healthcare eCommerce and sensitive medical supply chains requiring compliant data handling.

⚡

100% Uptime Guarantee

Rackspace provides a 100% uptime guarantee. eCommerce orders sync around the clock — no maintenance windows, no missed orders, no data gaps in your CRM or ERP.

📋

Full Audit Trails

Every eCommerce data transfer is logged — order ID, timestamp, status, and delta. Complete audit trails give your finance and compliance teams full visibility into every automated transaction.

Connect your store to your CRM

eCommerce data.
Flowing where you need it.

Deploy the InterWeave eCommerce Gateway and connect your online store to your CRM and financial systems — orders, inventory, customers, and billing automated 24/7 without manual entry.

Request a Demo See a Demo Store ↗

44+ eCommerce providers Real-time or batch sync PCI-DSS & HIPAA compliant No coding required 24/7 automated transfer

eCommerceIntegrated withyour CRM.