InterWeave
SmartSupport.
Whether you're new to InterWeave SmartSolutions or a long-time customer, the right combination of success resources, support, and training will deliver high ROI, strong user adoption, and consistent alignment with your business objectives.
Two plans. Every level of need.
All InterWeave Solutions include a standard level of customer support and access to online resources. Upgrade to Smart+ to unlock 24/7 coverage, priority access, personalised success resources, and unlimited training for your entire team.
Smart+ Support Plan.
The premium support tier — combining 24/7 expert access, personalised success resources, unlimited training, and proactive platform optimisation for customers who need the most from their InterWeave investment.
Get Smart+ SupportStandard Support.
Included with every InterWeave Solution — business-hours support, a 2-business-day initial response, and access to the full online knowledge base, Help & Training portal, and Getting Started courses.
Access Support PortalEvery way to get expert help.
Submit and track support cases, browse the knowledge base, and access Getting Started training — available 24/7 for all customers.
Toll-free phone access to our support team. Smart+ customers receive 24/7 coverage. Standard customers during business hours.
Community-powered knowledge sharing — ask questions, share solutions, and browse archived troubleshooting threads from the InterWeave user community.
Self-paced online courses for administrators, developers, and end users — including complete online versions of our most popular classroom courses.
Access pre-built integration templates, solution packages, and configuration resources — accelerating your deployment with battle-tested assets from the platform.
Strategic consulting, technology roadmapping, and custom development for organisations that need hands-on expert guidance beyond standard support scope.
Smart+ Support in depth.
Best practices, benchmarking, and release planning programs to accelerate usage and adoption. For organisations with 200+ CRM users, an assigned success resource delivers personalised reviews and recommendations.
Around-the-clock toll-free phone and online case creation with priority access to our support team. One-hour initial response for critical issues — guaranteed, regardless of time zone.
Error-related troubleshooting, solution configuration reviews, and developer support for customising your integration. When you need how-to answers or technical guidance, our experts are on call.
Unlimited access to online training courses for all roles — administrators, developers, end users. Includes complete online versions of our most popular classroom courses, including InterWeave Administration Essentials.
Downloadable course content including storyboards and scripts for you to customise and deliver in your preferred format — enabling internal training programs built on InterWeave expertise.
We benchmark your user adoption against best practices and make targeted recommendations for improvement — ensuring your team gets maximum value from your InterWeave investment over time.
I couldn't imagine how we'd be able to handle the workload without InterWeave unless we hired more staff.
This is a stubborn group of people — they will not stop until the issue is resolved.
What do you dislike about InterWeave? If I had a complaint, I would post it. The fact is, I have NO COMPLAINTS WHATSOEVER.
The Complete Guide to InterWeave.
The SmartIntegration Platform for CRM — everything you need to understand how InterWeave connects your systems, automates your workflows, and drives ROI from day one. Free download for all customers and prospects.
Every support resource, in one place.
Get the support your
business deserves.
Whether you need to open a support ticket, upgrade to Smart+, or explore our training and consulting resources — our team is ready to help you get the most from your InterWeave SmartIntegration Platform.